What Our Terms Actually Cover
When you open an account and move money through your preferred wallet — whether that is Touch 'n Go eWallet, Boost, GrabPay, DuitNow or FPX — the transaction falls under the account terms you accepted at registration. Those terms define how deposits are credited, how withdrawals
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are verified against your account identity, and what happens if a discrepancy is flagged. We do not accept funds from payment sources that are not registered to your account name; this is a standard anti-fraud measure, not an inconvenience. Eligibility to hold an account is determined
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by the laws of the jurisdiction where you access the platform. If local law in your region restricts this type of service, your registration may be limited or unavailable. We review our policy documents periodically, and any material update is surfaced on this page before it
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takes effect. You are responsible for reading the current version each time you access your account. For account-specific queries — transaction disputes, data-access requests, or identity verification — our support team handles these directly rather than through a general inbox.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.